Guest Policies for I Love Ujjain App/Website.

General Booking Policy:

Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.
Policies are booking specific and would be informed to the guest at the time of booking or upon Check-In.
Reference to I love Ujjain includes its affiliates, employees and officers. “Hotel, Homes, Restaurants, Cab, Taxi” refers to the hotel or home, Restaurant or Food point, Cab or Taxi in which you have made a valid booking through I Love Ujjain App Or Website.

If you need any help in creating new booking I Love Ujjain Booking expert has a support to help you around the clock. Please contact customer care number … . .

If you need to cancel or change your reservation made through the I Love Ujjain app or website please contact customer care number or write to us at support@iloveujjain.com

Check-in Policy:

The primary guest must be at least 18 years of age to be able to check into the hotel.
The usual standard check-in time is 12 noon. I Love Ujjain tries to ensure that you can check-in any time after that till your reservation is valid.
It is mandatory for all guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Note that PAN card is not acceptable. Without an original copy of a valid ID, you will not be allowed to check-in.
After reaching the hotel, if you face any difficulty in check-in and it cannot be resolved by the Hotel, you are requested to contact our end. We will verify the issue with the Hotel and post verification, you would be provided the following assistance:

a. We will try to arrange for accommodation in the same Hotel

b. We will try to provide you with alternate accommodation in its other listed properties if the same is available.

c. I Love Ujjain App Or Website will not be liable for compensation beyond your booking payment.
Unless specifically intimated, I love Ujjain shall not be held liable to refund the booking amount or any part thereof in case of unavailability of rooms due to natural disaster (earthquake, landslide etc.), terrorist activity, government guidelines or any force majeure act, beyond the control of I Love Ujjain.

Early Check-in and Late Check-out:

1. Early Check-In: The standard check-in time in Hotels is 12 noon unless mentioned otherwise in your Booking voucher. Early check-in is subject to availability. Extra charges will usually apply as per below policy:

Check-in Time	Early Check-in Charges
Before 6 AM	100% charges for one day payable as per room rates for the previous day
Between 6 AM and 10 AM	0% to 30% charges payable as per room rates for the previous day, depending on hotel policy
Between 10 AM and 12 Noon	Complimentary

Complimentary breakfast will not be available to you for the day of early check in.

2. Late Check-out: The standard check-out time in Hotels is 11AM unless mentioned otherwise in your Booking voucher. Late check-out is subject to availability and cannot be confirmed with the Hotel in advance. Extra charges will usually apply as per the below policy:

Check-out Time	Late Check-out Charges
Between 11 AM and 1 PM	Complimentary
Between 1 PM and 5 PM	Upto 30% of the room rate for the day, depending on hotel policy
After 5 PM	100% of the room rate for the day

Booking Extension Policy:

Any extension of stay at the Hotel is subject to availability of the rooms at the current ongoing rate and not at the rate at which the original booking was made.

Cancellation Policy:

1. You can cancel your booking using the I Love Ujjain website or mobile app.
2. The applicable refund amount will be credited to you within 7-21 working days.

I Love Ujjain reserves the right to debit from wallet/Money account, in case of cancellation amount being higher than money already paid by you.

3. Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, I Love Ujjain shall be under no obligation to refund any amount to the Guest.

4. Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases I Love Ujjain shall be under no obligation to refund any amount to the Guest.

5. You can find the cancellation policies at:
Website:
Mobile app:
6. For corporate bookings, the cancellation policy mentioned on your contract will apply.
7. In case no cancellation policy is mentioned on the Hotel details page, the following cancellation policy shall apply:
Guest cancellation policy: For booking specific cancellation policy, please refer to your booking voucher.
No Show: For booking specific cancellation policy, please refer to your booking voucher.

Long Stay Bookings

For bookings of more than 7 nights, you have to settle all outstanding payments on a weekly basis. Further accommodation is subject to settlement of the outstanding amount.

Triple Occupancy Policy:

Some Hotels allow triple occupancy by providing an extra mattress for the third person for extra fee. However no extra bed is usually provided.

Visitors Policy

You should check with the Hotel for its Visitor Policy.
In order to maintain privacy of guests and the tranquillity of the Hotel, I Love Ujjain encourages its Hotel Partners to have a visitor policy where:

a. Visitors are generally allowed to meet guests in the guest rooms during the day, except if there is an emergency.

b. Visitors are not to be allowed to stay overnight.

c. The Hotel front desk requires all visitors to present a government approved photo identity prior to accessing guest floors/rooms.

Child Policy

Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
Breakfast charges may be applicable for the child.

Pet policy*

(*Applicable on select Company Serviced Townhouses only)
1. Pets should be vaccinated and vaccination certificate is required at the time of check-in.

2. Pets not allowed to roam around without a leash.

3. Only pet dogs and cats are welcome at this property.

4. Guests are allowed to bring a maximum of 1 pet.

5. Pet food is not available at the property.

6. Pets are not allowed in the following areas: On the bed, Swimming pool, Restaurant.

7. There should be no inconvenience caused to the fellow guests.

8. Additional cleaning charges or penalties may apply if pets cause damage.

9. Guests are requested to carry poop bags & muzzles.

Service On-Time policy

The hotels associated with the program will have Service On-time tag/information displayed on the app.
If you face any issue related to your stay in these hotels, we promise issue resolution within 1 hour or else we will provide refund.
If the issue can not be resolved, we will offer shifting to another room in the same hotel or shifting to a different hotel.
Refund amount will be subjected to the severity of the issues and will be decided as per our guidelines.

Code of Conduct:

Illegal activities are not permitted in any Hotel, Restaurant, Cab or any other place.
You should be aware that the Hotel may refuse service or evict you
a) For refusal or failure to pay for accommodation,
b) If you act in a disorderly fashion as to disturb the peace of other guests,
c) If you destroy, damage, deface or threaten harm to hotel property or guests,
d) Any of your actions are deemed inappropriate by the Hotel.
Please keep the Hotel room in a good condition and maintain hygiene and cleanliness. You may be held liable for any damage to Hotel assets (except normal wear and tear).

Smoking, Drugs and Alcohol

Smoking is prohibited in I Love Ujjain Townhouse/ Home stay. Some Hotels may prohibit smoking in their guest rooms so it is prudent to check with the Hotel Front Desk.
Anyone found using or under the influence of illegal drugs or substances classified under the Narcotic Drugs and Psychotropic Substances Act, 1985 will be reported to the police and asked to leave the Hotel. Any evidence or suspicion of drug use at the Hotel will also be reported immediately to the police.
Drinking alcohol is prohibited in all public areas including; in the Hotel’s lobby, hallways, and parking areas of Hotels, Restaurant, Cab etc. Please contact the Hotel Front Desk regarding consumption of alcoholic beverages within your room, without disturbing the discipline of the Hotel or other guests.

Safety and Security

1. For your own safety, please follow fire safety and emergency response procedures as directed by Hotel staff.
2. I Love Ujjain are not liable for lost, misplaced, damaged or stolen valuables or belongings.

Beware of Fraud:

I Love Ujjain does not authorise any of its employees, consultants, third-party vendors, associates to collect payment in any other form other than payments from secure I Love Ujjain gateway and its affiliated OTA payment gateway links.
Any instances where collection of payment is attempted from any unauthorized payment gateways other than the ones mentioned above are acts of fraud. Encountering and acting on the same is solely on your own accord and discretion. I Love Ujjain will not be responsible for any loss/liability arising out of such an event.

Contact

While I Love Ujjain works with our Hotel Partners to enable a comfortable stay, we recognise that you may have some concerns. If they are not addressed by the Hotel during your stay at the hotel, you may escalate the same to I Love Ujjain. No complaint would be entertained post check out.

Grievances

For any grievances: Phone :……Self Email: support@iloveujjain.com

PRIVACY_POLICY_Moving Tech (Customer)

PRIVACY POLICY

This Privacy Policy is applicable for the software or mobile application (“App”) owned and operated by Shubhanshi Enterprises. This is an electronic agreement formed under the Information Technology Act, 2000 and the rules made thereunder (as amended till date). This privacy policy is a legally binding document between the user and the Company . The terms of this privacy policy will be effective upon your use of the App and will govern the relationship between user and the Company for all the usages of the application or software.

1. INFORMATION COLLECTED AND USE OF INFORMATION

We collect certain information including certain personal information from you when (a) you use our application or software (b) when you communicate with us. We’ve summarized this information in the chart below. This shows for each category of information collected, the types of data we use for each purpose, the purposes for which the Company uses data.

Categories of Information	Data	Purpose
Profile	Name, Contact Number, Email ID, Address, profile picture	To trigger verification OTP SMS To create and update accounts on the application. For verifying users identity and driver’s eligibility for onboarding. To enable platform features and user matching To deliver receipts To enable communications between drivers and passengers To process payments To investigate and address concerns in relation to customer support To enable communication with the customer through Whatsapp for an easy sign-up process.
Location	Precise or approximate location data collected from customers’ devices, recent location searches	To enable Platform features To determine pricing for a ride To enable a driver matching for a ride To detect unsafe behavior and prevent fraud To investigate and address concerns in relation to customer support For customisation
Usage Data	Platform access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.	To enable and enhance features of the Platform To perform internal operations To monitor and improve support
Ride Data	History of rides, saved addresses, favourites	To enable the customers to use the app in a personalised manner To enable the customers to book rides with ease
Device Data	Hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.	To perform internal operations To detect unsafe behavior and prevent fraud To monitor and improve support To investigate and address concerns in relation to customer support To develop and improve Platform features
Communications Data	Time and date of calls, call recording, texts and in-app messages between driver and the customer, users enabled through Platform and the content of text and in-app messages.	To enable communication between users To detect unsafe behavior and prevent frauds To report unsafe incidents To prevent and resolve conflicts between users To monitor and improve support

3. RETENTION

All information including personal information collected mentioned under this Privacy Policy shall only be retained by the Company for as long as is permissible under Applicable Law.

Users may request deletion of their accounts at any time. The Company may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy. The length for which the Company retains user data may further be determined by legal and regulatory requirements, purposes of safety, security and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

4. RIGHTS

You shall have the right to access your profile on the Platform at any time to add, remove or modify your information that you have provided, after which point the Company shall only use such revised information. Your addition, removal or modification of the information shall not prejudice any prior use by the Company thereof. You shall, however, commit to only providing information that is true and accurate.

5. DATA SECURITY

The Company shall take all organizational and technical measures required under any law or statute applicable to protect the confidentiality and security of the information in their control. The Company shall ensure that data is encrypted in transit as well as at rest.

6. DISCLOSURES AND TRANSFER

We share your information with third parties for various purposes as detailed herein below:

Type of Third Party	Description
Drivers and Co-riders	We share: passenger’s first name, rating, and pick-up and/or drop-off locations with drivers; riders’ first name with other riders in a car sharing trip. Riders in car sharing trips may also see the drop-off location of the other riders.
Other people at request of the passenger/rider	We share data with: Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user. Emergency services: We offer features that enable users to share their data with police in the event of an emergency or after certain incidents.
Hosting and IT service providers	IT vendors including cloud service providers to securely store your information including personal and sensitive information.
Payment processing partners and vendors	Payment processors and banking partners to facilitate payment transactions.
Analytics providers and other similar service providers.	We share communications data with service providers to reach and better understand current and potential users of the Platform, analyze data for research and product development, developing new features, and enhance the overall user experience.

In the event that the Company enters into a transaction that alters the structure of our business, such as reorganization, merger, sale, transfer, change of control, or other disposition of all or any portion of our business, we shall transfer, share, assign data including Personal Information that we access, process, collect, store, use or otherwise deal with, to the relevant entity. Such entity(ies) shall ensure that there is no adverse material change in the manner of managing, accessing, storing or handling the data and shall implement adequate measures to protect the confidentiality and security of the information, in accordance with applicable law.

7. UPDATES

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the App or through other means, such as on website or email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.